Evercade Nexus Screen Fault Found and Fixed at the Factory, Says Blaze

Good news if your shiny new Evercade Nexus arrived with a wonky screen. Blaze Entertainment says it has found the manufacturing fault behind the handheld’s lifting screen glass, fixed it at the factory, and has replacement consoles in stock right now.

The update comes straight from Blaze CEO Andrew Byatt, who wrote it while visiting the company’s manufacturing partners in Shenzhen, China.

What went wrong?

The Nexus has had glowing reviews, but its first weeks in the shops have been bumpy. As Time Extension reports, some owners found the protective glass over the screen was not seated properly and stuck out from the body of the handheld, and a few buyers also reported dead pixels.

Byatt says the team investigated the screen glass problem on the factory floor, tracked down the fault in how the glass was fitted, and had it corrected on the production line. Blaze is also going back over its manufacturing and quality control checks with its partners so it does not happen again.

How many are affected?

Fewer than the internet thinks, according to Blaze. Byatt says the number of consoles that could be affected is “significantly lower than what was assumed through online discussions”, and that most Nexus owners have nothing to worry about.

What to do if yours has a problem

• Contact Evercade support directly through the Evercade website, with photos or a short video showing the fault.
• Send one email only. Duplicate tickets slow everything down, and your first one stays in the queue.
• Be patient. Support normally answers within 48 hours, but Blaze admits some replies are taking longer right now.
• Limited editions are covered. Blaze says it has secured like-for-like replacements, so owners of the special editions will not be fobbed off with a standard model.

Blaze also points out that none of this affects your statutory rights with the shop you bought it from.

Our take

Launch wobbles happen to the best of them. What matters is how a company deals with it, and flying out to the factory, owning the problem and having replacement stock ready is about as good a response as you can ask for. Blaze has built a lot of goodwill with Evercade over the years, and this should keep it.

If you are still deciding which handheld to get, our guide to the best retro gaming handhelds in 2026 is a good place to start. Got a Nexus? Check those screen corners and let us know in the comments how yours is doing.